Terms and Conditions

OVERVIEW

These Terms and Conditions set out the terms and conditions governing the use of this website and the purchase of products through this website. They apply to all orders placed on the domain wagandwool.com and sub-domains. By ordering any product from this website, you enter a contract with us under these terms.
This website is operated by Wag&Wool Ltd a British company registered in England and Wales under registration number 12640274. Throughout the site, the terms "Wag & Wool", “we”, “us” and “our” refer to Wag And Wool Ltd. 
 

PLACING AN ORDER

By placing an order, you confirm that you have read these terms and conditions and you accept them. When we have received your order, you will receive an email from us confirming receipt of your order. Any order is subject to Wag & Wool’s respective acceptance, which shall always be confirmed by sending an email communicating the product shipment. The contract will only be finalised when we send you the shipment confirmation.
Orders can only be placed by persons that are 18 years or older and legally capable of entering binding contracts.  
 

PRODUCTS

All products are subject to availability, which means we may not be able to supply your order until we have checked and, if necessary, replenished our stocks.
All products are subject to return or exchange only in accordance with our Return Policy.

We have made every effort to display on the website as accurately as possible the colours and images of our products. We cannot guarantee that your device’s display of any colour or image will be accurate.
All sizes and measurements displayed on the website are approximate.
Promotions offered on our website from time to time may not always be available.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right at any time and from time to time on a case-by-case basis and at our sole discretion. We reserve the right at any time and from time to time to limit the quantities of or discontinue any products or services that we offer. All descriptions of products or product pricing are subject to change at any time and from time to time without notice, at our sole discretion. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or provided to you will meet your expectations, or that any errors in the Service will be corrected.
 

LIABILITY 

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not guarantee, warrant, or represent that the results that may be obtained from the use of the Service will be accurate or reliable.
We only supply the products for private use. You agree not to use the products, website or any other services provided by us for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You also agree that we are not responsible or liable under any circumstances for any computer viruses, system failure or malfunction which may occur in connection with your use of this website.
 

INTELLECTUAL PROPERTY

All copyrights, trademarks and other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. It is forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the website.
  

LINKS FROM OUR WEBSITE

We may have links from our website to other third-party websites and materials; such links are provided exclusively for information purposes, and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links. You should carefully review the terms and privacy policies of all websites pages that you visit.
 

SEVERABILITY

If any of these Terms or any provisions becomes unenforceable or invalid in any jurisdiction, court or authority, the remaining provision and all other provisions will remain in full force and effect.
We have the right to revise and amend these terms from time to time by giving notice to users on this website.
  
 

The Making Process

Follow our step by step example of how we make all our knitwear items

1. Design Phase

The WAG&WOOL in-house design team start with a blank canvas. All our designs are our own and they are created in England by looking at the trends in the human high-fashion world and thinking about how they can be adapted for our fluffy best friends.

2. Yarn

Arguably one of the most important steps, we have to make sure we are using the best materials that are equally perfect for planet and dog. We never mix acrylic with our wool and all of our yarn is processed in the UK. We are obsessed with picking the best materials for our jumpers.

3. Sampling

We work with a talented team of knitwear specialists, based in the Midlands of England, that will knit us up samples so that we can see the designs and start trialling them on real life models with four legs. They work diligently to ensure the best quality and fit is achieved.

4. Testing

We have 2 very lucky dogs in the team that will trial new jumpers, they are also responsible for the fine tuning and improvements that we implement through the feedback from our amazing and loyal customers

5. Production

All our dog jumpers are manufactured on flat knitting machines and they are hand-finished. Our outer labels are made with recycled cotton and they are hand sewn into each garment. The jumpers are then sent for washing, to make sure they maintain their shape.

6. Enjoyed

When production is ready, we send jumpers out to lucky customers all around the world, knowing that each lucky dog will get to run and play wearing a WAG&WOOL garment

Featured collection

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Pink Dog Jumper
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